Refund Policy

Refund Policy

This Refund Policy outlines the conditions under which payments may be refunded for digital products and online psychological consultations purchased through [Healthy Life/Pokrovnishka.eu].

1. Digital Products

• Due to the intangible nature of digital materials (e-books, recorded webinars, video courses, etc.), refunds are not provided once access has been granted.

• Exceptions are considered only in cases where access cannot be provided due to technical issues that cannot be resolved on our side.

2. Online Consultations

• Cancellations or rescheduling are allowed up to 24 hours before the scheduled session.

• If cancellation occurs within this timeframe, the payment may be:

  • Refunded, or

  • Applied as credit toward a future session.

• Late cancellations or no-shows (less than 24 hours before the appointment) are non-refundable.

3. Request Procedure

• Refund requests must be submitted in writing via email or contact form.

• Include the order number, name, email, and reason for the request.

4. Processing Time

• Refund requests are reviewed within 14 business days of receipt.

• Approved refunds are returned using the original payment method.

5. Policy Changes

• [Healthy Life/Pokrovnishka.eu] reserves the right to update this Refund Policy without prior notice.

• The latest version is always available on the website.

Last Updated: {{29.10.2025}}