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Shipping Policy
This Shipping Policy outlines the terms and procedures for delivering orders made through [Healthy Life/Pokrovnishka.eu]. Since our offerings are primarily digital products and online consultations, physical shipping is generally not applicable.
1. General Information
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All digital products are delivered electronically via email or through the user account.
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Online consultations are scheduled via pre-agreed platforms (Zoom, Google Meet, etc.) and do not require physical delivery.
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For any physical materials, delivery is limited to Bulgaria and conducted via a trusted courier service.
2. Processing Time
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Digital product access is typically provided within minutes up to 24 hours after payment confirmation.
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Online consultation scheduling confirmation is sent via email or phone after the booking is finalized.
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Physical products (if any) are processed within 1–2 business days.
3. Delivery Methods
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Digital Products: Access links or files sent via email or through a user account.
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Online Consultations: Delivered via scheduled video or phone sessions.
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Physical Products: Delivered by courier to the specified address or pick-up point.
4. Delivery Fees
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Digital products and online consultations do not have additional shipping fees.
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Physical product shipping costs are calculated at checkout based on destination and service type.
5. Tracking
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Digital downloads and online consultations include instructions for access.
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Physical deliveries include tracking numbers when applicable.
6. Failed Deliveries
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If digital access emails are not received, users should contact support to resolve the issue.
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For physical shipments, failed delivery attempts may incur additional charges for reshipment.
7. Changes and Updates
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[Healthy Life/Pokrovnishka.eu] reserves the right to update this Shipping Policy without prior notice. The latest version is always available on the website.
Last Updated: {{29.10.2025}}
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