Shipping Policy

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This Shipping Policy outlines the terms and procedures for delivering orders made through [Healthy Life/Pokrovnishka.eu]. Since our offerings are primarily digital products and online consultations, physical shipping is generally not applicable.

1. General Information

• All digital products are delivered electronically via email or through the user account.

• Online consultations are scheduled via pre-agreed platforms (Zoom, Google Meet, etc.) and do not require physical delivery.

• For any physical materials, delivery is limited to Bulgaria and conducted via a trusted courier service.

2. Processing Time

• Digital product access is typically provided within minutes up to 24 hours after payment confirmation.

• Online consultation scheduling confirmation is sent via email or phone after the booking is finalized.

• Physical products (if any) are processed within 1–2 business days.

3. Delivery Methods

• Digital Products: Access links or files sent via email or through a user account.

• Online Consultations: Delivered via scheduled video or phone sessions.

• Physical Products: Delivered by courier to the specified address or pick-up point.

4. Delivery Fees

• Digital products and online consultations do not have additional shipping fees.

• Physical product shipping costs are calculated at checkout based on destination and service type.

5. Tracking

• Digital downloads and online consultations include instructions for access.

• Physical deliveries include tracking numbers when applicable.

6. Failed Deliveries

• If digital access emails are not received, users should contact support to resolve the issue.

• For physical shipments, failed delivery attempts may incur additional charges for reshipment.

7. Changes and Updates

• [Healthy Life/Pokrovnishka.eu] reserves the right to update this Shipping Policy without prior notice. The latest version is always available on the website.

Last Updated: {{29.10.2025}}